I just placed my order, how long before it ships?
Please allow 1-2 business days for your order to be processed and shipped by our shipping and fulfillment team.
Where else can I order products?
You can also order products from our Esty store: https://www.etsy.com/shop/SheaSeasonsShop
How long before I receive my order?
Please allow a 3-7 business days for US orders before your order reaches your destination. During COVID-19 shipping times may increase. We are not able to control the shipping of your order once it is in USPS possession. If your item is lost or delayed in transit we encourage you to reach out to USPS to get an update regarding the status of your order and to file a claim.
What is your return policy?
Unfortunately, we are not able to process return orders. All sales are final. Only store credit will be offered or an exchange for a different size for apparel items. Please note that bath & body products, headwraps/bonnets & body jewelry are not eligible for return or exchange.
What is your policy on exchanges?
If there is a concern with an apparel item, you can exchange it for another item or be issued a store credit. Items must be unworn and unwashed with original tag intact. Please email us at email@example.com for exchanges or any concerns with your order.
How can I track my order?
Once your order has been shipped by our shipping and fulfillment team you will get a notification with your tracking number via USPS sent to the email address used at the time of purchase. If you have not received your tracking number, please email us at firstname.lastname@example.org
· Due to the nature of our bath/body products, we cannot do any returns or exchanges.
· These products are not to be ingested. Avoid contact with the eyes. In case of any allergic reactions, discontinue use and rinse with cold water. If allergies persist, please seek medical attention. Please also contact your physician if you have any uncertainties or other concerns regarding your skin compatibility or use of any products that may interfere with drugs or concurrent medical conditions.
· By purchasing our products, you recognize and accept the fact that some natural ingredients, essential oils, may still cause sensitivity in susceptible individuals and that Shea Seasons will not be held responsible for such occurrences. We encourage those with sensitive skin to select our unscented products and/or perform a patch test on the skin for possible reactions.
· Shea Seasons accepts no liability in the unlikely event of an adverse reaction occurring when using one of its products.